All returns are subject to a 18% restocking fee. RMA (Return Merchandise Authorization) will only be given within 30 days of receipt of order.  If goods are custom ordered then they are non returnable. All goods must be in new condition. We do not refund any shipping charges and all return shipping charges are the responsibility of the customer. Please have a copy of RMA on the outside of the box. Also please supply shipping info once sent so we can track and expedite your refund.